Candy is what we deliver but service is what we sell...
The absolute best place to buy bulk candy on the internet. Have purchased from them several times and it has always been a great experience.
This is a super company with which to work. They are professional and have great customer service.
My son is getting married in just over 6 weeks. We live in Texas, so I knew I MUST get the candy ordered for the candy buffet early in the year. It was late February before the items were chosen and I started looking locally. I found Candy Favorites to have what I needed (two of my hardest to find, and they would cold ship for a reasonable price). I placed my order and thought wow, great!
Several days later I got an email from the sweetest customer service rep (Sherry) She said one of my REALLY hard finds was back ordered for 3 weeks...running it a little close but I said okay. Then I got another email from Sherry --uh oh -- back-ordered for a month. Too close, so she called and we worked out a substitute. We received our candy earlier this week and that completed our buffet for the wedding. Thanks to Sherry and Candy Favorites -- Y'ALL WERE GREAT!
I just wanted to let you know how pleased I was with my above referenced order from Candy Favorites. I hope you can look up the name of the woman who took my order, because she was incredibly friendly and helpful. I explained that my daughter's wedding was quickly approaching and we were late in trying to put together a candy buffet. She not only helped me with my selections, she quickly found the fastest and most economical way to ship the candy, and also made sure it didn't sit in the heat over the Labor Day holiday. It shipped exactly when she said it would and arrived one day later.
I couldn't be happier with her customer service or the quality of the products received. In a time when it seems excellent customer service is almost a thing of the past, it was refreshing to see it's still alive and well with some companies. Candy Favorites.Com is one of them. Thanks again for taking what was a stressful time for me and making it a bit less stressful.
Always a fanscinating experience to visit your site -- only problem is I get distracted by my own trips down memory lane! Truly a treasured source for candies and novelties from today and days gone by.
I just want to say how much I just love your website! You offer so many options that no one else does! You have everything I loved as a child! Thank you thank you!
Kind Sir, after considerable thought, I have decided to keep this candy. This was our mistake not yours. And after your immediate response to our e-mail yesterday we realize you are a responsible businessman and we certainly appreciate that. Your offer to us was beyond reasonable and I thank you. You haven't lost a customer in fact if the opportunity affords itself we will certainly order from you again. It warms our hearts to know that there are still businessmen who put their customer first.
Thank you for my order. It was sent to me in record time. I will recommend you to everyone I know.
I love ordering from your company - I have been a customer for almost 3 years now!
Your customer service is superb and the candy is always fresh! I always appreciate the free and fast shipping as well.
I just wanted to let customer service know that I had a great experience ordering from Candy Favorites. I have worked with Sherry, and even though the company ran out of the candy I ordered, I worked with Sherry and she went above and beyond to compensate for it. Thanks for everything, and I look forward to getting my candy. I will definitely be ordering from Candy Favorites in the future. These were also the cheapest prices I could find online, after spending much time researching.
I placed a relatively small order and upon receipt of the package, I determined that one of the items was incorrect. At this point, I contacted your customer service number and with 24 hours the issue was completely resolved, to my complete satisfaction. You not only did what you promised to do, but above and beyond the necessary actions. It was a true pleasure to deal with such a professional and high integrity company.
Although I do not make these candy purchases on a regular basis, I promise to use the Candy Favorites website the next time I need to purchase these type of product(s).
Thanks again for your professional and high integrity values and actions.
I'd like to thank you for your kindness in helping out with our candy bar. I wish I could have ordered everything from you. The packing of the candy was great! None of the candy was damaged nor melted. You guys insulated the boxes so well.
Conversely, I had to order other candies from Candy Warehouse, the packaging was horrible. They throw in some "ice boxes" to keep it cool, but it was not insulated or sealed very well so the ice boxes perspired onto the cardboard box and made it all soggy which allowed ants to get into the box. Fortunately, none of them got into the candy.
Katie and Victor
This message is a little late but the more I think of how often we find the time to complain and to criticize, the more I have to take a minute to thank you! My son got married on July 10th and while the setting was beautful NOTHING was more beautfiul than the candy buffet which was made up largely of candy purchased at CandyFavorites.com. Your staff was wonderful, accomodating, friendly and efficient. As I have told all of my peers, "if you want the selection and honest integrity of hard working people, go to CandyFavorites. Many companies claim to offer good customer service but I can honestly say that your slogan of "candy is what you deliver but service is what we sell" rings true.
Thanks a million,
We received the gourmet pops last Wednesday, which was such a nice surprise they came so quickly. By the way, I'm having trouble keeping my own HR co-workers out of them!
I apologize for not sending our thanks until today but I've been totally swamped with events here and only popped in and out briefly the end of last week. So, here I am, first quite moment of today even and you are the FIRST one I wanted to contact. I sincerely want you to know how much I appreciated your assistance with the order. Then including the Employee Council logo on all of the order was a completely unexpected surprise. It was especially kind of your company to accommodate that. You have no idea how much that meant to this small group of employees who try so hard to provide special activities for employees and receive some small recognition for doing it.
I really enjoy doing business with you and enjoyed our brief conversations as well. I hope you are having a wonderful, trouble free day and look forward to doing business with you in the future.
I received my order today. I just want to thank you. Everything arrived quickly and in perfect condition.
I appreciate all of your help with my order. In a world where great customer service is hard to find, I am glad that companies with kind and knowledgable people, such as yourself, still exist. I will certainly recommend you to my friends and family. Thank you again!
I just wanted to let you know that I'm very happy with the speed and safe delivery of my wrapped bulk candy. I have been searching for Brach's candy for along time. It's great to have found a candy outlet that delivers what they are advertising on the on-line store. I chose another candy company before finding yours and they were fraudulent in taking my money and not delivering my candy. I'm happy to have found you. Keep up the good service. Thank you again and I enjoyed doing business with you and look forward to doing business with you again.
Thank You for the prompt service. I am so pleased with the product! I ordered the swizzle sticks for my daughter's wedding and they absolutely perfect!!! Thanks again A++++++ rating!
I just wanted to say Thank You for taking the time to assist me with my order today. I really appreciate you taking the time to check inventory and go over all of our options in detail. In my line of business customer service is priority one, that is the only way you retain
I can honestly say I will definitely utilize your services in the future just from our interaction today.
Dan (Baltimore, MD)
Last Friday I received my package and I just needed to thank you for the service and timely delivery. For the first time in 10 years I went to a movie and could eat a lovely Hershey's Almond bar...can not describe that feeling but I guess it is right up there with winning the lottery!
Thank you once again and until next time!
Marisol L. Pedersen (Norway)
Cheers for your good efforts! Our candy arrived and we so appreciate your effort from start to finish! It is rare to find such a commitment to service on the internet. It is no wonder why your company has lasted for 75 years!
Nigel (London, England)
THREE CHEERS for Candy Favorites.Com!!
You did it ! The box arrived 15 minutes ago, in perfect condition, with apparently every little candy cane intact!
Your candy will be the last thing 250 teenagers will remember from this big Paris party, and their first taste of Christmas vacation! (I ate one, and it's delicious !).
Many, many thanks for a sterling performance by all who participated in making this risky project a success! Many thanks again and Merry Christmas to all.
Whitney (Paris, France)
Thank you, thank you, thank you... I placed an order with your company and it was delivered in a timely fashion. The candy is delicious and exactly what I wanted. You have restored my "faith" in ordering the candy I want online... I will be ordering again when my supply gets low
I ordered over the phone instead.... the difficulty was on my part. I am EXTREMELY impressed with your online site, the products you offer, and even better - the service you provide. You followed up immediately by calling me via phone, and now email. Also, the customer service person I dealt with - Sherri, was so nice, great personality, easy to talk to you, and provided me an outstanding experience! It still gets better - one day delivery at no charge! I am so happy. Thank you very much.
I received my shipment, and I am definitely satisfied! Thank you very, very much. It's been a pleasure doing business with you. I appreciate you being so sincere and concerned.
Have a wonderful weekend.
I JUST WANT TO SAY THAT I AM SOOOOOO HAPPY WITH THE SILVER HEARTS THAT WERE JUST DELIVERED. I originally ordered the silver coated almonds, but when I called your company and asked when I could expect them and was told that they never got sent out, I asked if I could change to the heart candy. I just want to let you know that the person who took care of me (I am so sorry I do not remember her name) was so very helpful, courteous and friendly. I would not hesitate one minute to order again. I was fortunate there was a little mix up with the delivery because I am very happy with the candy hearts instead of the almonds. Thanks for keeping to your word and sending them out so fast after the first mix up was cleared up. I also appreciate the fact that the shipping was not on the bill. So many times you have hassles with companies working out of the internet. I will RECOMMEND your company to everyone.
The candy arrived really fast and we all appreciated it. It was nicely fresh, too. I'll keep your web site in my favorites.
True to your word, the candycanes arrived safe and sound just a few
minutes ago! None were broken! This was so nice of you, your company, and your
family (you can see I studied yr. website). Remember that you have an open
invitation. More later! Happy Holidays!
Wendy (Washington, D.C.)
I just received my Chupa Chups collectors tin and am very pleased with your fast shipping and excellent customer service!
I would love to be able to purchase other Chupa Chups products, specifically various flavors of their sugar-free lollipops and their "cocktail" flavor lollipops (margarita, daquiri, etc.). Is there a way I can special order these through McKeesport Candy?
Thanks again for my candy...the folks in my office love the lollipops and are fighting over who will get to keep the funky tin.
The candy arrived really fast and we all appreciated it. It was nicely fresh, too. I'll keep your web site in my favorites.
Just to let you know that I want to thank you very much for the fast order and delivery, very pleased, received. today already, are for my mother for her birthday, she loves these Necco's hard to find in quantity and at a good price around here.
Pat (New Jersey)
"Great selection of fabulous candies and terrific consumer service. This is a winning combination. It has been a pleasure ordering from you. Thanks for making our school needs/fundraiser more exciting."
Laura -- you really took that extra time and effort to make sure our order was perfect.
It has been such a pleasure working with you! I wish you the best and look forward to working with you in the future!
Annie (Vancouver, BC)
I can't believe how easy it was to order candy from your company. Even though my order was small, I was treated like a queen from start to finish.
I have never had better customer service!!
In an age where customer service is an oxymoron, it is so refreshing to come across a company that stands behind their products.
The service and attention received was beyond my wildest expectations.
Daniel (New York)
Thanks for making our childrens' candy dreams come through. The order arrived exactly on time and we so appreciated the extra treats the you included.
If all internet stores cared for their customers as much as you, the internet would be a far better place!
Samantha (South Dakota)
I just wanted to let you know that the candy arrived today and was perfect! I want to thank you for your high level of customer service! I had to email two times regarding my order and both times, I could not believe how quick of a response that I received. I was truly astonished when you indicated in your last email that my order would take first priority on Monday morning--and IT ACTUALLY DID!
I have never had such good customer service and over the years, I have placed hundreds of orders for merchandise. I initially placed my order with another online candy company in California and I emailed them the same day I placed the order with you which was roughly two weeks ago. I STILL have not received the courtesy of a reply from them to this day!
Needless to say, I am very impressed with your customer service and will recommend you to all of my friends!
Service REALLY is what you sell and candy is what you deliver! How refreshing it is to work with a company that cares more for the customer than they do the bottom line!
I must say, I am very impressed by the level of customer service. Nicely done!
Isn't it amazing that the same internet riddled with deception could deliver such an amazing ending to a business transaction? I feel lucky to have stumbled across your website!
Lisa (New Jersey)
Go ahead and make the adjustment per free shipping. I appreciate your servant's heart and going the extra mile! Rare to find these days on the internet.
The candy arrived when you said it would and is as delicious as you said it would be. It was the perfect wedding candy.
THANK YOU! You were wonderful to deal with!
Thank you for your efforts in helping me today with my order. It truly says something towards Customer Relationship Management.
Thanks again for the personal service! I will definitely be a return customer and will tell my friends and family about you!
I thanks you so much for going beyond the extra duty for me. Your customer service is the best I have ever encountered online!
I just wanted to follow up and thank you again for all of your help. From my first email inquiring about product to my phone call placing an order, you have provided excellent service! Kudos to you!
It is a pleasure doing business with McKeesport Candy Co. The courtesy, service and personal attention are extraordinary in this day and age. Many thanks for all the assistance and I look forward to getting my candy
Thank you so much for accommodating us. We got our candy in time and the candy favor bar was a big hit!
Tony (Rhode Island)
I tell you Jon, it's a real treat to get such attention and service!
Many, many thanks for your efforts!!
Just wanted to say Thank You once again!
I want to thank you for your QUICK response to your request earlier this morning. You demonstrated the epitome of top notch customer service. I look forward to doing business with you again
Wow! I am excited to work with people who care about their customers. What a refreshing day this has been!
Evan (New Jersey)
Thank you for the fastest delivery service that I have ever seen! I will be back and will refer my friends to you!!
I really appreciate your customer service! It means a lot in this day when a senior person at a company will take the time to make it right!
Joanna (New Mexico)