How are we different from other online candy companies?
The answer is our commitment to YOU!
Think of this as a candy marriage with the internet's FIRST candy store backed by the OLDEST wholesale candy company in the nation!
We provide the highest quality products, at competitive prices, with exceptional customer care. We’ve been doing it this way for over 97 years… so take from that what you will (come on, this is our specialty!) And if you don’t believe us, look at our testimonials from customers that chose US as their primary candy source.
When ordering candy (or any product) online, you can do a few things to ensure that you’re dealing with a reputable company.
Is it easy to order online, and do they display a valid SSL Security Certificate?
Now to get into the nitty-gritty...If a company does not display a valid Security Certificate, which indicates physical address and ownership, we suggest you don’t order from them. Without this certificate, you cannot guarantee who is responsible for the financial transaction.
In 2024, we switched our payment processing to SHOPIFY which we consider the best and safest online ordering platform offering the highest level of security possible.
We place your privacy and security above all else. Rest assured, we never store credit card details or personal information; every bit of data is encrypted and sent directly to our processor. Plus, shopping with a store that's fully PCI Compliant means you're choosing the safest route.
Is it easy to contact the company?
Always look for contact information when ordering from an online store. Don’t you want to get in touch if something from your order is damaged or hasn’t arrived (everybody makes mistakes sometimes)?
Trained candy specialists answer the phones between 8:00 AM – 4:00 PM Eastern Standard Time, and email inquiries are monitored around the clock -- 365 days a year, 7 days a week.
Our candy experts are passionate about candy, ensuring that your experience with us is nothing short of sweet perfection.
Are your calls or emails returned promptly?
At Candy Favorites, you call, and we answer. Our support calls and emails are returned within 24 hours and often much sooner.
While some companies have reduced their customer support, we're dedicated to making communication with us as seamless as possible, despite being an internet-based service. Plus, for our larger corporate clients, we provide a Candy Concierge Service for orders over $1000.
We love talking with our valued customers and candy lovers worldwide! But remember, communication is the backbone of every relationship.
Does the company accept major credit cards?
If the company does not accept all major credit cards, it is risky to order
Picture this: you browse the website, take your time, fill up your cart, then when it is time to pay, they don’t accept your card. It’s a tale as old as time and a considerable pain, but I digress. CandyFavorites.com accepts American Express, Discover, Mastercard, Visa, and third-party payments through Amazon Pay and Paypal.
Always be cautious about companies that do not accept all major credit cards. It is a warning sign that they care more about their bottom line than providing an environment for an easy online transaction.
Also, unlike other companies, we do not pass along credit card processing fees. Nice, right?
Is it easy to find out about the company's history?
Our website is backed by McKeesport Candy Co., the OLDEST wholesale candy company in the nation, and CandyFavorites.com holds the distinction of being the FIRST online candy store. So as you probably assumed, there is a rich history here, and we will tell you about it!
Unlike many of our competitors, we are an actual “brick and mortar” establishment with a long-standing customer service tradition and personalized care.
Our unique history is easily found in our About Us section. And our blog page features history pieces on candies from across the board! With over nine decades of experience in the wholesale candy industry, we don’t play games.
We guarantee you will receive exemplary customer service: if something goes a bit wrong, we’re here to make it right.
Does the company have a physical location?
If a website does not show a clearly defined address, it's less likely that the company is an established business. Candy doesn’t just pop up into thin air, people!
Quite a few online establishments offer nothing more than a website. These companies act as a middleman and pass your order to another company for fulfillment and customer service. Didn't a wise man once say that the shortest distance between two points is a straight line?
Orders placed on CandyFavorites.com are shipped from our warehouse located in McKeesport, Pennsylvania. Our headquarters is packed with candy - occupying an entire city block - and has been at this physical location since 1927!
Let's say that we are not the new kid on the block...
Does the company offer similar products and services under different web names?
Several online candy companies offer identical products, on different websites, from other web addresses.
This lack of transparency can be confusing because you can't be sure where your order originates from or whom to contact in case of a problem. When you order from CandyFavorites.com, it ships directly from us.
Candy is what we DELIVER, but service is what we SELL.
